{"id":189,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T19:22:53","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=532"},"modified":"2017-11-28T02:00:52","modified_gmt":"2017-11-28T02:00:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/brandstead.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row row-collapse row-full-width\"  id=\"row-549205197\">\n\n\t<div id=\"col-1874481802\" class=\"col medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1494795342\" class=\"col medium-8 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3.4em;margin-bottom:3.4em;height:0px;\"><\/div>\n<h2 class=\"lead\" style=\"text-align: center;\">Please read our FAQ before sending us a message.<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-2386996586\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2386996586-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_happens_after_i_purchase_a_domain?\" aria-expanded=\"false\" aria-controls=\"accordion-2386996586-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What happens after I purchase a domain?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2386996586-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2386996586-label\" >\n\t\t\t\n<p>You will receive and email from sales(at)brandstead.com with the next steps. This will include sending you the logo files, and either requesting your registrar email\/account for transfer, or giving you an authorization code on how to transfer the domain into your account. The process typically only takes a few days.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1913044712\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1913044712-label\" class=\"accordion-title plain\" href=\"#accordion-item-is_my_payment_secure_and_purchase_guaranteed?\" aria-expanded=\"false\" aria-controls=\"accordion-1913044712-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is my payment secure and purchase guaranteed?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1913044712-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1913044712-label\" >\n\t\t\t\n<p>Yes. Most purchases are handled through Stripe via your credit card or PayPal account with SSL secured transfers. For higher value domains, Escrow.com is used providing additional security as the funds are held in reserve by a third party until the domain transfer is successfully completed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2134895396\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2134895396-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_does_the_transfer_process_work?\" aria-expanded=\"false\" aria-controls=\"accordion-2134895396-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How does the transfer process work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2134895396-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2134895396-label\" >\n\t\t\t\n<p>If you wish to use the same registrar, simply send your account email and ID, and the domain will be transferred into your account following basic acceptance on your part. Using a different registrar, you will be given an Authorization code, which will allow you to move the domain to any registrar of your choosing.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2783666191\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2783666191-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_transfer_a_domain?\" aria-expanded=\"false\" aria-controls=\"accordion-2783666191-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I transfer a domain?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2783666191-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2783666191-label\" >\n\t\t\t\n<p>The process varies slightly for each registrar, but is quite simple overall. For ease of use here is a list for the process at all major registrars:<\/p>\n<p><a href=\"https:\/\/www.namecheap.com\/support\/knowledgebase\/article.aspx\/9175\/83\/general-domain-transfer-steps-and-tips\" target=\"_blank\" rel=\"noopener\">NameCheap<\/a><\/p>\n<p><a href=\"https:\/\/my.bluehost.com\/hosting\/help\/transfer\" target=\"_blank\" rel=\"noopener\">BlueHost<\/a><\/p>\n<p><a href=\"http:\/\/support.hostgator.com\/articles\/how-can-i-transfer-my-domain-to-hostgator\" target=\"_blank\" rel=\"noopener\">HostGator<\/a><\/p>\n<p><a href=\"https:\/\/uk.godaddy.com\/help\/transfer-my-domain-to-godaddy-1592\" target=\"_blank\" rel=\"noopener\">GoDaddy<\/a><\/p>\n<p><a href=\"https:\/\/help.hover.com\/hc\/en-us\/articles\/217281757-Domain-Transfers-FAQ\" target=\"_blank\" rel=\"noopener\">Hover<\/a><\/p>\n<p><a href=\"https:\/\/wiki.gandi.net\/en\/domains\/transfer\" target=\"_blank\" rel=\"noopener\">Gandi<\/a><\/p>\n<p><a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/215250318-How-do-I-transfer-my-domain-registration-to-DreamHost-\" target=\"_blank\" rel=\"noopener\">DreamHost<\/a><\/p>\n<p><a href=\"https:\/\/www.name.com\/support\/articles\/205934807-Transferring-a-domain-to-Name-com\" target=\"_blank\" rel=\"noopener\">Name.com<\/a><\/p>\n<p><a href=\"https:\/\/help.1and1.com\/domains-c36931\/transfer-domains-c79823\/to-1and1-c37567\/transfer-your-domain-to-1and1-a594731.html\" target=\"_blank\" rel=\"noopener\">1&amp;1<\/a><\/p>\n<p><a href=\"http:\/\/www.networksolutions.com\/support\/preparing-a-domain-name-for-a-transfer-out-of-network-solutions\/\" target=\"_blank\" rel=\"noopener\">NetworkSolutions<\/a><\/p>\n<p><a href=\"https:\/\/www.tucowsdomains.com\/help\/domain-transfers\/transfer-my-domain\/\" target=\"_blank\" rel=\"noopener\">TuCows<\/a><\/p>\n<p><a href=\"https:\/\/www.melbourneit.com.au\/cc\/transfer\/in\/index\/\" target=\"_blank\" rel=\"noopener\">MelbourneIT<\/a><\/p>\n<p><a href=\"https:\/\/www.namecheap.com\/support\/knowledgebase\/article.aspx\/1398\/83\/how-to-transfer-a-domain-from-wild-west-domains\" target=\"_blank\" rel=\"noopener\">WildWestDomains<\/a><\/p>\n<p><a href=\"https:\/\/manage.resellerclub.com\/kb\/servlet\/KBServlet\/faq553.html\" target=\"_blank\" rel=\"noopener\">ResellerClub<\/a><\/p>\n<p><a href=\"https:\/\/www.moniker.com\/domains\/domain-transfer\" target=\"_blank\" rel=\"noopener\">Moniker<\/a><\/p>\n<p><a href=\"http:\/\/www.inmotionhosting.com\/support\/website\/domain-management\/domain-transfer-in-amp\" target=\"_blank\" rel=\"noopener\">InMotionHosting<\/a><\/p>\n<p><a href=\"https:\/\/www.ning.com\/help\/transfer-your-domain-from-another-registrar-to-enom\/\" target=\"_blank\" rel=\"noopener\">Enom<\/a><\/p>\n<p><a href=\"https:\/\/www.namebright.com\/Faq?q=transfer+transfers\" target=\"_blank\" rel=\"noopener\">Namebright<\/a><\/p>\n<p><a href=\"https:\/\/uniregistry.help\/transfers-en\/how-do-i-transfer-domain-names-to-uniregistry\/\" target=\"_blank\" rel=\"noopener\">Uniregistry<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3222547237\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3222547237-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_if_i_don\u2019t_have_a_domain_registrar_account?\" aria-expanded=\"false\" aria-controls=\"accordion-3222547237-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What if I don\u2019t have a domain registrar account?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3222547237-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3222547237-label\" >\n\t\t\t\n<p>You can easily register for any domain registrar, as all used on our listings are publicly available to sign up for. The process is quick and does not have any cost<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3719030900\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3719030900-label\" class=\"accordion-title plain\" href=\"#accordion-item-do_i_have_to_use_the_registrar_the_domain_is_currently_hosted_with_or_can_i_use_my_own?\" aria-expanded=\"false\" aria-controls=\"accordion-3719030900-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Do I have to use the registrar the domain is currently hosted with or can I use my own?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3719030900-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3719030900-label\" >\n\t\t\t\n<p>No, you may use whatever registrar you wish. Please specify this when you receive your post sale email. Please note, using a different registrar will require you to purchase an extra year of domain registration (typically $8-15 for .com domains), and the process takes about a week rather than near instant for same registrar transfers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-983991322\" class=\"accordion-item\">\n\t\t<a id=\"accordion-983991322-label\" class=\"accordion-title plain\" href=\"#accordion-item-is_the_logo_pictured_on_domain_listings_included_with_my_sale?\" aria-expanded=\"false\" aria-controls=\"accordion-983991322-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is the Logo pictured on domain listings included with my sale?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-983991322-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-983991322-label\" >\n\t\t\t\n<p>Yes, all logos pictured are included with the sale in high resolution PNG and source AI\/PSD format.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-294572168\" class=\"accordion-item\">\n\t\t<a id=\"accordion-294572168-label\" class=\"accordion-title plain\" href=\"#accordion-item-is_anything_included_with_my_domain_purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-294572168-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is anything included with my domain purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-294572168-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-294572168-label\" >\n\t\t\t\n<p>Yes, not only do most domains being sold include a high-resolution logo with all rights included, but many also include social profiles and in some cases full websites. Please see the specific listing for what is included. These items will be transferred after the domain itself.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1647192868\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1647192868-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_is_included_for_my_logo?\" aria-expanded=\"false\" aria-controls=\"accordion-1647192868-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is included for my Logo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1647192868-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1647192868-label\" >\n\t\t\t\n<p>Each logo includes a high resolution transparent PNG file, along with a .PSD or .AI source file so you will be able to resize, modify, and export into any format you wish. Logos are sent by email as a link or attachment following purchase as part of the transfer process.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-65548876\" class=\"accordion-item\">\n\t\t<a id=\"accordion-65548876-label\" class=\"accordion-title plain\" href=\"#accordion-item-can_i_cancel_and_return_a_domain_i_have_purchased?\" aria-expanded=\"false\" aria-controls=\"accordion-65548876-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I cancel and return a domain I have purchased?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-65548876-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-65548876-label\" >\n\t\t\t\n<p>Unfortunately no. Once transfer of the domain name has completed there are no refunds allowed and all sales are final due to the nature of domain transfers and registrar restrictions. Use of \u2018friendly fraud\u2019 chargebacks will result in possible legal action.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1199186458\" class=\"col medium-2 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":113,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Brandstead<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brandstead.com\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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